Activewear for Women Fashion - FAQs – Vinsurf

Activewear for Women Fashion - FAQs

HOW TO ORDER

To purchase a product on our site, simply click on the item you wish to buy, select the size and colour desired and click 'add to cart'. You can then go back and to continue shopping or click 'Buy Now' to complete your online order. Please note, you will need your credit card details handy - including your billing address - to finalize your order.

CAN I CHANGE / CANCEL MY ORDER?

Of course! You can edit your Shopping Cart at any stage during your online shopping experience by simply removing the item from 'My Cart' Once your order has been finalized. However, it is not possible for you to change or cancel your order prior to dispatch. The order will be automatically sent to the delivery address.  Please refer to Returns & Exchanges section if you need to return your item.

HOW DO I KNOW WHAT SIZE I AM?

We suggest that you take a look at the product measurements included online for each specific item to get the most accurate idea of what size will be right for you. We have sizes (depending on product types) from XS for teeny-tiny ladies who are after a tighter fit, up to a size XXL for a looser fit.

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?

Unfortunately due to popular demands, some items do sell out quickly online - if you see something online that you have to have, be sure to snap it up quickly! If you do happen to miss out, be sure to email us and we will pop you on the wait-list, that way we can notify you as soon as we get a shipment of new stock in.

PAYMENT CHOICES


We accept payment via Paypal and all major Credit Cards (VISA, Mastercard, and American Express). Please note the issuer of your card may charge a service fee on this charge.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?

Your security while shopping with Vinsurf is extremely important to us! We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

 All pages that require you to enter your personal information or payment details on our website are secure, using SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser - this verifies the authenticity and validity of our website security.


DELIVERY

WHEN CAN I EXPECT MY ORDER?

Typically, domestic & international shipping takes 3- 7 business days. 

HOW MUCH WILL POSTAGE COST?

We do our very best to get our clothes out to our customers as quickly & affordably as possible so you can start living an active life right away! From time to time, we do offer promotions, including free delivery. Currently our standard rate for all US domestic and international orders shipped varies depending on the order weight. However, we do offer complimentary shipping on domestic orders over $70 and international orders over $100. This may be subject to change depending on special delivery zones and requirements.

INTERNATIONAL ORDERS - TAXES & DUTIES

It is important to be aware that Custom policies vary from Country to Country, with this in mind you may be subject to overseas custom duties and/or other taxes. If such costs do occur, they are payable by the recipient. To minimize any surprises please be sure to check with your local customs office for further information prior to finalizing your purchase.

WHAT COUNTRIES DO YOU SHIP TO?

Vinsurf currently ships domestically within the US and to almost all destinations worldwide! If you want to double check if we deliver to your area, feel free to drop us an email at vinsurf.shop@gmail.com.

 

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is any problem with your order, please don't hesitate to contact us at vinsurf.shop@gmail.com
 - a member of our friendly team will then get in touch with you ASAP to rectify any issue.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE

For all domestic & international deliveries, you can expect to receive your order within 3 - 7 working days (from time of order) depending on where you are located. 

RETURNS & EXCHANGES

Please visit our return & exchange page for more information! 

REGULAR PRICED ITEMS

Please note that there are strictly no exchanges or refunds on sale/promotional items or Vinsurf accessories. All items must be unwashed, unused and in the same condition that you received it. It must also be in the original packaging.

Our refund policy lasts 30 days. After 30 days, we will no longer offer you a refund or exchange.

SALE ITEMS / ACCESSORIES

Vinsurf accessories and all sale items are yours to keep! We strictly do not allow returns on these items.

INTERNATIONAL RETURNS & EXCHANGES


All extra delivery charges, duties, taxes, customs fees and any other fees that may be required when importing products into a foreign country outside of the United States and are non-refundable to the customer and will not be paid for by Vinsurf on any orders or exchanges.

WARRANTY POLICY

Our product warranty covers any defects in materials or craftsmanship.  However, damage due to accidents, wear and tear, or improper care are not covered under our warranty.
If you have questions about how to properly care for our products please click here.

QUESTIONS?
Please contact us at vinsurf.shop@gmail.com